Return Policy
Last updated: 19 September 2026
Whether an item can be returned depends on what the product is. Electrical goods cannot all be treated the same way, so we state the return rule on each product page. Please check it before you order. If it is not clear, call us and we will tell you before you place the order.
1. The three return rules
Every product we sell falls into one of the following. The one that applies is shown on the product page.
| Rule shown on the product | What it means |
|---|---|
| Returnable | You may return the item for a refund if you change your mind, provided it is unused, uninstalled and still sealed in its original packaging. A faulty item is replaced. |
| Replacement only | The item cannot be returned for a refund once the packaging is opened, but we will replace it if it is faulty or does not work. |
| Non-returnable | The item cannot be returned or exchanged for a change of mind. It is still covered if it arrives damaged, faulty or incorrect — see section 5. |
Unless the product page states a different period, the return window is 7 days from delivery.
2. Why some items cannot be returned
Some electrical items cannot be resold once their packaging has been opened, and there is no safe way for us to confirm that an opened item has not already been wired in or tested under load. Others are supplied cut or made up to the length or specification you asked for, and cannot be offered to another customer. Items like these are marked Replacement only or Non-returnable, and are covered for faults rather than for a change of mind.
3. Conditions for any return
To be accepted, a returned item must be:
- Unused and uninstalled — not wired in, mounted, or connected to a supply
- In its original packaging, with the box, manuals, warranty card, screws, mounts, remote and any other accessories included
- Undamaged, with labels, seals and the serial number or barcode intact
- Accompanied by the order number or invoice
4. What we cannot accept
- Items that have been installed, wired, mounted or used
- Items damaged after delivery — including physical damage, water damage, or damage from voltage fluctuation or incorrect installation
- Items missing their box, accessories, warranty card or serial label
- Items where the seal or serial number has been tampered with
- Products supplied cut or made up to your requirement
- Requests made after the return window
- Free or promotional items supplied with an order
Electrical products should be installed by a qualified electrician. Damage caused by incorrect installation is not covered by a return or by the manufacturer warranty.
5. Damaged, wrong or dead-on-arrival items
This applies to every product we sell, including items marked Non-returnable.
If your order arrives damaged, if you receive the wrong item, or if the product does not work at all when first connected, contact us within 48 hours of delivery. We will arrange a free replacement or a full refund, including any delivery charge you paid. There is nothing for you to pay.
It helps a great deal if you can send us a photograph of the item and its packaging. Please check the parcel at the time of delivery — if the outer packaging is visibly damaged or the seal is broken, tell the delivery person before accepting it.
6. How to request a return or replacement
- Contact us by phone, or raise a support ticket from your account, within the window that applies to your item.
- Tell us your order number, the item, and what the problem is. Send a photograph where relevant.
- We will confirm whether the item is eligible and tell you how to return it.
- Keep the item in its original packaging until the return is arranged.
Please do not send anything back before we have confirmed the return. Items returned without confirmation may not be accepted.
7. Refunds
- Refunds are issued once we have received the item and checked its condition.
- Razorpay payments are refunded to the original payment method. Once we process it, the amount usually reaches you within 5–7 working days, depending on your bank.
- Cash on Delivery orders are refunded by UPI or bank transfer. We will ask you for the details.
- Delivery charges are refunded when the return is our fault — a damaged, faulty or wrong item. For a change-of-mind return, the original delivery charge is not refunded.
8. Replacements
Where an item is replaced, we send the same product. If it is out of stock, we will offer you a suitable alternative or a full refund, whichever you prefer.
9. After the return window — warranty
Once the return window has passed, a faulty product is handled as a manufacturer warranty claim rather than a return. Where a product carries a warranty, the period is stated on its product page.
Keep your invoice and warranty card. Contact us and we will help you raise the claim and direct you to the correct service centre, but the warranty is provided and honoured by the manufacturer on their own terms.
10. Cancelling an order
You can ask to cancel any order before it is dispatched and we will refund it in full. Once an order is out for delivery, cancellation may not be possible — in that case, please refuse the delivery or follow the return process above.
11. Contact us
Shofykart
Berhampore, Murshidabad – 742101
West Bengal, India
Phone: +91 89068 86062
This policy does not affect your rights under the Consumer Protection Act, 2019.
